Yes, any changes you make to your Square Catalog will automatically update in MyOrderApp. The system is designed for real-time synchronization with Square, so typically updates occur almost instantaneously. However, there might be rare occasions during periods of high demand when Square may not send out notifications or permit immediate information retrieval. In such cases, to ensure that your mobile app reflects the latest changes, MyOrderApp conducts a manual sync for every merchant at 4 AM each morning. This guarantees that, at most, your app will be updated with any catalog changes by the start of each new business day.

By utilizing Google’s Adaptive Scaffold system within the Flutter framework, MyOrderApp ensures that your application is not only scales well across a multitude of devices but also performs well. The system is engineered to provide a seamless user experience with smooth animations and responsive interactions, irrespective of the device’s screen size. This is a key component of the Material Design philosophy, which places a strong emphasis on creating interfaces that are both functional and visually appealing on any platform. Flutter’s performance is further enhanced by its ability to compile to native code, which is crucial for ensuring that the app runs efficiently on each device, whether it’s a high-end tablet or a mid-range smartphone, thereby guaranteeing that users experience swift and fluid performance across the board.

MyOrderApp manages order notifications efficiently. When a customer places an order and opts in by providing their email or phone number, the system sends out notifications at various stages of the order process. The notifications are triggered by the order status updates received from Square. This means a notification is sent when an order is received at a location, and further notifications follow as the order status changes to in progress, ready for pickup, or when it has been picked up, according to the point of sale system updates. This ensures customers are kept informed in real-time about the status of their order.

MyOrderApp currently offers a single setting for the minimum pickup lead time that applies across all items and business days. This setting, which can be adjusted via a support ticket on the merchant dashboard, defines the earliest pickup time relative to the business opening hours or to the time of order if it’s an “ASAP” order during business hours. For example, with a 15-minute default lead time and a 10 AM opening, the earliest pickup would be at 10:15 AM. For an ASAP order placed at 2 PM, the earliest pickup would be 2:15 PM. Likewise, with a 6 PM closing time, the last order would need to be placed by 5:45 PM to meet the minimum lead time. As of now, MyOrderApp doesn’t support setting different pickup times for individual items or specific days.

MyOrderApp allows merchants to accept orders for future pickup dates by setting a maximum pickup advance number of days, which defaults to one week. This means that even after business hours, customers can place orders for any future date within the specified range, as long as the pickup time falls within your established business hours. When a customer places an order after closing, the earliest available pickup time would be right after the business opens on the next operational day, plus the minimum lead time, typically set at 15 minutes. For instance, if a business closes at 6 PM, a customer could still place an order for 10:15 AM the next day, assuming the business opens at 10 AM. This feature gives customers the flexibility to plan ahead and ensures that businesses can capture orders even when they’re not currently open.

MyOrderApp leverages the device’s native APIs to automatically detect the user’s preferred language setting and provides translations for system-generated text, such as buttons and titles, to offer a localized experience. However, the content that originates from the Square Catalog, including product names and descriptions, will remain in the language as they were entered into Square. This means while the interface elements can adapt to multiple languages for a more intuitive user experience, the merchant-supplied content’s multilingual support would depend on the merchant’s input.

Support responsiveness varies with each MyOrderApp pricing plan. On the Free tier, you can expect support to be provided as it becomes available, with a response time guaranteed within 72 hours. For the Starter tier, the response time is faster, with support guaranteed within 48 hours. At the Pro level, which is the most comprehensive, the support is prioritized, with the fastest response time guaranteed within 24 hours. The commitment is to provide assistance as soon as possible within these time frames.

MyOrderApp provides basic SEO and social media tools. Each website can be configured with a custom social sharing image, meta title, and meta description to enhance its visibility on search engines and when shared on social platforms. As of now, these settings are adjusted by submitting a support ticket, but an update is underway to empower merchants with direct control over these elements through the platform interface. This feature rollout is anticipated to be complete by the first quarter of 2024, aiming to give users more autonomy in managing their app’s online presence.