Maintaining accurate business hours is key to fostering reliability and trust among your customers. For Square Sellers using MyOrderApp, the app dynamically aligns with your Square-set business hours to define permissible times for both immediate and future orders. By default, MyOrderApp imposes a minimum lead time of 15 minutes on orders, adjusting to the next five-minute increment. Should your operational needs dictate a different lead time—either longer or shorter—simply request a modification by submitting a support ticket.

For example, if a customer places an order at 4:03 PM, the system applies a 15-minute lead time, adjusting the earliest pickup time to 4:20 PM after rounding. Pickup orders can be scheduled up to a week in advance, but not before the system-calculated time. This buffer ensures you have sufficient time to process and prepare orders for pickup.

To synchronize your business hours with MyOrderApp, follow these steps in Square:

1. Log into your Square Dashboard.
2. Navigate to “Settings” and select “Business Information.”
3. Locate the “Business Hours” section to input or adjust your operating hours for each day.
4. Confirm your changes by saving them.

Ensure your timezone is correctly set to avoid any scheduling discrepancies. In instances of special events or unexpected closures, update your business hours in Square as needed. Additionally, you can manually toggle order availability directly from your MyOrderApp dashboard for immediate adjustments.